Privacy Policy

This Privacy Policy explains how Extension Cloud Solutions LLC, doing business as The FloX Group ("FloX," "we," "us," or "our"), collects, uses, and protects information when you visit www.flo-x.io (the "Site") or interact with our services. By using the Site, you agree to the practices described below.

1. Information We Collect

Information you provide to us

We collect information you choose to share with us, for example when you:

• Submit a contact or inquiry form
• Book a discovery call through our scheduling tool
• Complete the Practice Assessment or another questionnaire
• Email or call us directly

This may include your name, business name, email address, phone number, and any details you include in your message or responses.

Information collected automatically

When you visit the Site, certain information is collected automatically through cookies and similar technologies, including your IP address, browser type, device information, pages viewed, referring website, and how you navigate the Site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule and conduct calls
• Provide, operate, and improve our services and the Site
• Understand how visitors use the Site through analytics
• Send you information you request or that relates to our services
• Maintain the security of the Site and prevent misuse
• Comply with our legal obligations

3. Cookies & Analytics

The Site uses cookies and similar technologies to function properly and to help us understand site usage.

Google Analytics. We use Google Analytics (GA4), a web analytics service provided by Google LLC, to collect aggregated, de-identified statistics about Site traffic and usage. Google may set cookies and process data in accordance with its own privacy practices. You can learn more at Google's Privacy Policy and opt out of Google Analytics across sites using the Google Analytics Opt-out Browser Add-on.

Platform cookies. Our Site, forms, and scheduling tools are hosted on the HighLevel (GoHighLevel) platform, which sets functional cookies necessary to deliver those features.

You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the Site work.

4. How We Share Information

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers. With vendors who help us operate the Site and our business, such as HighLevel (hosting, forms, and scheduling) and Google (analytics), who are permitted to use the information only to provide services to us.
• Legal requirements. When required to comply with applicable law, regulation, legal process, or an enforceable governmental request.
• Protection of rights. To enforce our terms, protect the rights, property, or safety of FloX, our clients, or others.
• Business transfers. In connection with a merger, acquisition, or sale of assets, in which case information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, to maintain our business records, and to comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to opt out of certain processing. To exercise any of these rights, contact us using the details below and we will respond as required by applicable law.

California residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising your rights. We do not sell personal information.

8. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no common industry standard for responding to DNT signals, the Site does not currently respond to them.

9. Children's Privacy

The Site is intended for a business audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

The Site may contain links to third-party websites or services (for example, LinkedIn). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" above. Material changes will be posted on this page, and your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our handling of your information, contact us:

• Extension Cloud Solutions LLC dba The FloX Group
• Email: [email protected]
• Phone: 479-403-8155

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Governing Law

This Privacy Policy is governed by the laws of the State of Arkansas, without regard to its conflict of laws principles.